Refund policy

Returns & Refunds

Because many of our items are custom-made and personalized specifically for you, we are unable to accept returns or exchanges on personalized or custom items unless the item arrives damaged, defective, or we made an error with your order.

Please carefully review all names, dates, wording, spelling, photos, and other personalization information before submitting your order. We are not responsible for errors in information provided by the customer.

If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible after delivery. Please include your order number, a description of the problem, and clear photos of the item and packaging so we can work with you to make it right.

Non-personalized items may be considered for return on a case-by-case basis. Items must be unused and in their original condition.

Cancellations

Because custom orders may enter production quickly, cancellation requests should be made as soon as possible. Once work has begun on a personalized item, the order may no longer be eligible for cancellation or refund.